Our Return Policy

Return Policy of lepiratecollectionneur.ca

At Le pirate collectionneur, we are committed to providing you with an exceptional shopping experience. If you are not completely satisfied with your purchase, we have a clear and simple return policy in place.

1. Deadline for Returns

You have 14 days from the date you receive your order to return an item.

2. Eligibility Conditions for a Return

For your return to be accepted, the following conditions must be met:

The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

Personalized, sale or clearance items are not eligible for return unless defective.

Valid proof of purchase (invoice or order confirmation) must be provided.

3. Return Procedure

To initiate a return, follow the steps below:

Contact our customer service by email benoitdumont@lepiratecollectionneur.ca or at 1.819.582.1810

Specify the details of your order and the reason for the return.

We will provide you with a return label or instructions on where to return the item.

Send the item to the address provided using a trackable shipping method.

4. Return Costs

Returns due to defects or errors on our part: Return costs will be fully covered by Le pirate collectionneur.

Returns for other reasons: Shipping costs are your responsibility, unless otherwise stated.

5. Processing of Refunds

Once your return is received and inspected, we will notify you via email on the status of your refund. If approved:

Refund will be made to the original payment method within 5-10 business days

If store credit is offered, it will be added to your account within a similar time frame.

6. Damaged or Defective Items

If you receive a damaged or defective item:

Contact our customer service within 7 days]of receipt with photos clearly showing the defect.

We will arrange a replacement or full refund according to your preference.

7. Exceptions and Restrictions

Gift cards are non-refundable.

Items marked as “final sale” or “non-returnable” at the time of purchase cannot be returned.

8. Customer Support

For any questions or clarification regarding our return policy, please contact us:

By email: benoitdumont@lepiratecollectionneur.ca

By phone: 1.819.582.1810

Thank you for your trust and choosing [Your Store Name]. We are here to ensure your satisfaction at every step of your shopping experience.